Return & Refund Policy
- Returns and Refunds
- If you are unhappy with your purchase, you may cancel the order you placed within 15 days of your date of purchase (“Return Window”) of the applicable product.
- We have a money-back guarantee and will be happy to issue a refund to you for the applicable product subject to any conditions specified herein.
- If you seek a refund after the expiry of the Return Window, we will be unable to issue you a refund. In such circumstances, you will have the option to obtain an online credit for any future purchases from us.
- You need to fulfill the following conditions to be eligible for a refund:
i. The product must be returned in the original condition in its original packaging (along with all the product documentation intact)
ii. The sales receipt/invoice shall be accompanied by the product in scope for return
iii. The product must be unused, and unaltered
iv. The product must be securely wrapped
- For any product that you intend to return, the delivery thereof shall be made by you at your risk and shipping and other charges.
- We recommend shipping returned products via a reliable courier. We will not assume responsibility for reimbursement or compensation if returned products are lost, stolen, or damaged.
- You may also choose to exchange the product within the Return Window but subject to the fulfillment of the above conditions and the value of the newly selected product shall be the same or more than the originally purchased product value. If there is a difference in the original purchase product value and the newly selected product value, you will have to pay the difference amount. We reserve the right to decide whether you can obtain an exchange.
- If you intend to initiate a return for the product purchased, please contact us at email@example.com
- Only when we receive the product and subject to the fulfillment of refund conditions outline hereinabove, we will issue a full refund within 7 business days by crediting your original payment method. The original shipping charges are non-refundable.
- You are requested to only initiate a return after contacting us at firstname.lastname@example.org. We are under no obligation to process your refund request if you return any product to us without contacting us first.
- Returns and Refunds